Shipping & Processing
Our Processing Timeline
We process orders within 2 business days unless otherwise stated, and we note potential delays on our website.
US domestic shipping
We offer US domestic shipping options through UPS, and every parcel is insured. You’ll receive an email with your tracking number when your purchase ships. Sorry, we can’t ship internationally at this time.
Our “Economy” option is UPS Ground, which arrives in 5 days on average. We offer this shipping option free! Our “Expedited” shipping option is UPS 2-Day, which we offer at a flat rate of $35.
If your shipping address is a PO box and you select the Economy shipping option, we will ship your item via USPS Ground Advantage. Additionally, if you live in an area that UPS charges high rates to ship to, we will ship your order via USPS. In either of these cases, you will be notified via email.
Parcel Safety
Our jewelry pieces are solid gold or sterling silver, so we understand that there is a risk of our packages being targeted for theft. To reduce this risk, we use plain, modest packaging to hide the contents of your package.
Please note: Art of Stone is not responsible for lost or stolen packages.
Our Green Efforts
We understand that packaging is an important part of the purchasing experience, and we try to deliver a great unboxing that adheres to our sustainability values. In an effort to reduce our environmental impact, we reuse boxes and packing materials, minimize tissue and packing paper, and leverage recycled products where we can.
You’ll also find minimal paperwork in your parcel - just a care card for your jewelry. We’re happy to provide printed receipts upon request.
We encourage you to reuse or recycle your box and packing materials when you receive your parcel from us.
Returns
Our “No Questions Asked” Policy
If you don’t love your jewelry from us, simply send us an email at contact@artofstonejewelry.com asking to initiate a return - no explanation required (but feedback is always welcome). Please include your name, order number, and shipping address in the email.
14-Day Window
We understand that life can get busy, so we provide all customers with 14 days from the package’s arrival date to initiate your return. We will provide a prepaid label for you to return your item to us and ask that you drop it off within 3 business days.
No Hassle
Once we receive your return and ensure it’s in the condition we sent it, we’ll initiate your refund. The refunded amount will be the amount you paid minus 3% for credit card processing fees.
Please note:
Sale items are not eligible for returns or refunds.
We cannot offer exchanges or credits.
We cannot honor return requests after the 14-day window.
Any returned item that is received in damaged or modified condition, including ring resizing, will not be refunded and will be forfeited to Art of Stone.